An AI receptionist + biller for psychiatric, TMS, and Spravato practices. Books straight into your EHR. 2% of collections.
MindBill is a better way to handle billing and patient calls for mental health practices.
PA, claims, ERA posting, denials, AR follow-up, patient statements. Replaces your billing company — at one-third their price.
Picks up every call. Books appointments straight into your calendar. Routes crisis calls to your on-call clinician in < 3 sec.
Reads the insurance card during the booking call, runs benefits in real time, writes the result straight into your EHR. No manual handoff, no morning-of surprises.
PA submissions with pre-denial checks baked in. REMS workflows, payer-specific pharmacy-vs-medical-benefit logic, peer-to-peer scheduling.
We audited 9 months of inbound calls at a real psychiatric practice. Here's what we found.
"We're ready to try Spravato and possibly TMS as well."
"I've called you guys several times… I have clinical depression, anxiety, and PTSD. I need a new doctor."
"My psychiatrist asked me to find a different psychiatrist…"
We integrate directly with your EHR and clearinghouse. No data re-entry.
Don't see your EHR? Tell us — we ship a new integration in roughly two weeks.
Every other call (pharmacy, FSA, records requests) is handled too — but these are the three that move the revenue number.
Another doctor leaves a referral voicemail. Most go unanswered for 2-3 days; patient finds another practice first.
First-time caller wants TMS, Spravato, or med management. 63% currently go to voicemail — and most never call back.
Optum or Anthem opens a 24-hour peer-to-peer window. Miss the window — the entire TMS or Spravato authorization auto-denies.
Why psychiatric practices pick MindBill over generic AI tools and traditional billing companies.
|
MindBill
|
Generic AI Receptionists |
Traditional Billing Co. |
|
|---|---|---|---|
| Built for psychiatry | ✓ | One-size | One-size |
| Calls + billing in one product | ✓ | Calls only | Billing only |
| Crisis call routing | ✓ | Generic only | N/A |
| Live insurance verification during call | ✓ | Some | Pre-call only |
| EHR-integrated | ✓ AdvancedMD, Tebra | Limited | Varies |
| Contract terms | Month-to-month | Annual | 12-mo lock |
| Setup fees | $0 | $500–2K | $500–2K |
| Onboarding | 1-2 weeks | 2-4 weeks | 4-8 weeks |
Run the case-study math against your practice. Defaults preloaded from real data.
Tell us about your practice. We'll show you exactly what it costs.
Yes — that's the Done-for-You plan. Full-cycle RCM at 2% of collections vs. industry average of 5-8%. We onboard in shadow mode month one so you can compare outputs side-by-side before cutting over. 1-business-day offboarding if it doesn't work out.
Pre-denial rule checks baked into PA submissions (medication history, antidepressant trial counts, etc.) catch the gaps that cause denials before they happen. AI-drafted appeals read your chart notes against payer medical policy. Spravato pharmacy-vs-medical-benefit logic that generalist billers don't have a playbook for. Result: 98% clean-claim rate, 14-day average payment, 3.8% denial rate.
Yes. We sign a Business Associate Agreement (BAA) before any patient data moves. Sensitive workflows run with strict access controls and full audit logging. We do not train models on your data.
For Tebra and AdvancedMD: roughly one week. Other EHRs in 2-3 weeks. We can run in parallel with your current billing setup ("shadow mode") for the first month so you can compare outputs side-by-side before cutting over.
When a caller mentions self-harm, suicidal ideation, an overdose, or any emergency keyword, the AI immediately stops the intake flow, surfaces 911 + 988 resources, and warm-transfers to your designated on-call clinician. Average time to live human: under 5 seconds.
Always. The AI discloses upfront that it's a virtual assistant and offers human handoff at any point. If the caller asks for a person, sounds frustrated, or hits any escalation trigger, we transfer immediately.
Yes — any phone system, any EHR. Send us your last 9 months of call logs and patient data and we'll run the same audit. 24-48 hours, one-page report with your real lost-revenue number. Free, no commitment.
Two-person team backed by Y Combinator. Founder previously worked the front desk and billing chair at an interventional psych practice — automating each workflow only after running it manually first. Direct contact: jimmy@mindbill.org · (570) 768-7496.
15-minute demo. Bring your current billing setup + monthly collections — we'll show you exactly where AI fits and what you'd save.